QuickBooks users may encounter Error H505 while accessing company files stored on a network server in multi-user mode. QuickBooks error H505 shows that the software is unable to connect to the server hosting the company file. This can be due to network issues, hosting configuration problems, or firewall or security software settings blocking the connection and ultimately preventing the users from accessing multi-user mode.
Reason For Multi-User Mode Error H505
Identifying the reasons is the very first step of troubleshooting any error, so let's discuss potential reasons of error H505.
- Incorrect hosting settings can cause error H505.
- Windows Firewall pole settings are not configured properly, which can lead to Error H505.
- Poor network connection is also one of the important reasons for multi-user error H505.
Solutions to Fix QuickBooks Error Code H505
Now that we have successfully identified the root cause of the problem, let's discuss the solutions to fix the error code H505.
Solution 1: Verify Hosting Settings
- Open QuickBooks on any workstation where you see H505.
- Don't open your company file. Instead, select File, then Utilities.
- If you see the Host Multi-User Access option, do not select it and move on to the next workstation. This one isn't causing the problem.
- If you see the Stop Hosting Multi-User Access option, select it.
- Repeat these steps on all workstations where you see Error H505.
- Once you’ve finished checking all your workstations, it’s time to check your server computer. The server computer hosts your company files.
- Open QuickBooks on your server computer.
- Select File, then Utilities.
- If Host Multi-User Access is available, then click on it.
- Don't choose it if Stop Hosting Multi-User Access is an option.
Solution 2: Configure Windows Firewall port settings
- Access the run dialogue box (by pressing the Windows key+R).
- Navigate to the Control panel.
- Select the System and Security tab.
- Now go to the Windows firewall and network protection.
- Click on the Advanced Settings option.
- After that, select the inbound rule to create/select a new rule.
- Select a port.
- Move to the next tab.
- Verify you have selected the correct TCP option.
- Now, enter the port of your QuickBooks desktop year version.
- Click on the Next tab.
- Reboot the application.
Conclusion
QuickBooks error H505 can impact your business by hampering QuickBooks' multi-user mode functionality. However, if you follow the above solutions correctly, you will be able to fix the issue in no time.